Refund policy

30-Day Return Window
We stand behind the pressing quality, sound clarity, and durability of our vinyl records and audio gear. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.

Return Eligibility & Media Hygiene/Fairness Standards
To qualify for a return and full refund:
• Vinyl Records & LPs MUST remain unopened, unplayed, with original factory shrink wrap and safety seals fully intact.
• Turntables & Audio Hardware MUST be unused, in original cosmetic condition, and returned in their original packaging with all power cords, adapters, dust covers, and manuals included.
• Opened, played, scratched, or unsealed vinyl records cannot be returned for buyer’s remorse due to copyright and physical media protection rules.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Pressing defects (e.g., severe warp out of the box, unplayable groove flaws) or physical transit damage (e.g., cracked records, broken player components) are eligible for a 100% full refund or immediate free replacement.

Non-Returnable Items
• Unsealed, opened, or played vinyl records, unless verified as defective upon unboxing.
• Turntables showing signs of user alteration, heavy wear, or missing original internal packaging.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.

Free Returns & No Restocking Fees
We offer free returns on all eligible unused and factory-sealed items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.

How to Initiate a Return
1. Email info@recordstero.shop with your original order number, reason for return, and photos showing the unopened shrink wrap or product condition.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the item securely inside rigid outer packaging (use heavy cardboard mailers for vinyl) with protective cushioning to prevent seam splits or jacket bends during transit.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.

Return Address
Please ship all authorized returns directly to our operational center:

recordstero
4909 Loch Lomond Dr
Waco, TX 76710
United States

Refund Processing
Once your returned item is received and inspected at our Waco facility to confirm unopened and unused condition, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.

Exchanges
We do not currently offer direct exchanges. If you wish to select a different album pressing, color variant, or audio player model, please return your unused original item for a full refund and place a new order on our website.

Damaged or Defective Products Upon Delivery
If your order arrives with cracked vinyl, split sleeve seams, or broken turntable parts, please contact info@recordstero.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.

Refund policy

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