Privacy policy
recordstero (“we,” “us,” “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit https://recordstero.shop/ (the “Site”) or purchase vinyl records and audio accessories from us.
Information We Collect
Information You Provide Directly:
• Contact Details: Name, shipping address, billing address, email address, phone number.
• Account Information: Username and password (if you register an account on our Site).
• Order & Support Records: Order history, album requests, equipment compatibility inquiries, and customer service communications.
• Payment Information: Credit card details, debit card info, or PayPal account information. (All payments are processed securely through certified third-party payment gateways like Stripe/PayPal. We do not store raw credit card numbers on our servers.)
Information Collected Automatically:
• Device & Technical Information: IP address, browser type and version, operating system, network provider, and device identifiers.
• Usage Data: Pages viewed, products browsed, items added to cart, time spent on pages, and site navigation patterns.
• Cookies & Tracking Technologies: We use cookies and similar technologies to improve website functionality, store cart items, and analyze site performance. You can adjust your cookie settings through your web browser.
How We Use Your Information
• Processing, fulfilling, and delivering your orders for vinyl LPs, turntables, styluses, and care kits.
• Providing customer support, answering equipment setup or pressing inquiries, and processing returns or replacements.
• Sending order confirmations, shipping updates, tracking links, and optional promotional announcements (you can unsubscribe at any time).
• Maintaining website security, preventing fraudulent transactions, and optimizing store layout.
• Complying with applicable legal, financial, tax, and consumer protection regulations.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share data only with trusted service partners essential for business operations:
• Logistics Providers: Shipping carriers such as USPS, UPS, FedEx, and DHL.
• Payment Processors: Secure payment gateways such as PayPal and credit card processing partners.
• Technical & Analytics Services: Tools like Google Analytics to help us evaluate storefront traffic and performance.
• Legal Obligations: When required by law, court order, or governmental regulations.
Cookies
Cookies allow our site to recognize your browser, keep items in your shopping cart, and personalize your experience. You may choose to disable cookies in your browser settings, though doing so may limit full functionality of certain storefront features.
Data Security
We implement strict physical, digital, and administrative security measures to protect your personal information against unauthorized access, alteration, loss, or disclosure. However, no internet transmission method is 100% secure, and absolute security cannot be guaranteed.
Data Retention
We retain personal data related to transactions for as long as necessary to complete order fulfillment, fulfill tax and accounting requirements, and address potential customer inquiries.
Your Privacy Rights
Depending on your state of residence (e.g., CCPA/CPRA in California), you may have rights regarding your personal information, including the right to request access, request deletion, or opt out of data processing. To exercise these rights, please email info@recordstero.shop.
Children’s Privacy
Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised date.
Contact Us
If you have questions about our privacy practices, contact us at:
• Email: info@recordstero.shop
• Phone: +1 (254)-230-5260
• Address: 4909 Loch Lomond Dr, Waco, TX 76710
• Service Hours: Monday through Friday, 9:00 AM to 6:00 PM (CT)